Addressing the why of your pain.

Services

Holistic and Musculoskeletal Physiotherapy

I take a whole-body approach to healing, focusing on the root causes of pain and injury, not just symptoms. Using The Integrated Systems Model, I address how your body’s structures are interconnected to treat underlying dysfunction.

Together, we’ll create a personalised plan to help you recover, manage pain, and improve function, supporting you in living a pain-free, active life.

Womens, Paediatric and Seniors Physiotherapy

I understand that women’s, children’s, and seniors' bodies are unique and require specialised care.

Whether it's addressing the specific needs of a developing child, the complexities of women’s health, or the physical health concerns of seniors, I provide tailored physiotherapy treatments. My approach ensures that each individual receives the most effective care based on their age, condition, and physical needs.

Acute Injury Management and Rehab

I specialise in diagnosing and rehabilitating acute injuries, whether from sports or daily life. I’ll guide you through the acute stages and provide focused rehab to address every aspect of your injury, with options for one-on-one or group rehab sessions.

Whether you're an elite athlete or a weekend warrior, I’ll get you back to your best and ready to perform at your highest level.

ABOUT

Cameron McKenzie

QUALIFICATIONS

I graduated from the University of Newcastle with a Bachelor of Exercise and Sports Science in 2015 before completing my Masters of Physiotherapy from the University of Sydney. I have since completed advanced qualifications in the treatment of the entire body, but specifically in the pelvis and lumbar spine and routinely use treatment techniques including exercise, massage and dry needling to manage your injury.

I regularly attend specialist rooms and surgeries to give detailed insight into injury assessment, diagnosis and management. Working closely with these professionals has assisted me in excellent patient outcomes and developed close partnerships with numerous local health based businesses.

EXPERIENCE

I compliment my 5 years of physiotherapy experience in private practice and elite sports with my background in strength and conditioning. I have worked with athletes of all levels including the Newcastle Knights, Sydney Roosters, Australian Rugby Union as a strength and conditioning speclaist and have previously been the head physio at Lakes United Seagulls and Souths Lions.

I compliment my field based sports experience with the ability to treat and manage all barbell sports having been a world record holder, multi time National, Oceania and Commonwealth champion and pound for pound #1 male Australian athlete four times.

EDUCATION

Bachelors of Exercise and Sports Science, University of Newcastle, 2015.
Masters of Physiotherapy, University of Sydney, 2020.
Barb Hungerford AMTA Level 1 Integrated Pelvis
Barb Hungerford AMTA Level 2 Integrated Pelvis
Dianne Lee ISM Graduate 2024
ASM Sports Trainer
ASCA Strength and Conditioning Coach
Powerlifting Australia Powerlifting Coach
AIF Personal Trainer

TREATMENT TECHNIQUES

Integrated Systems Model (ISM)
Dry needling
Muscular Release and Mobilisation
Craniosacral therapy
Exercise based rehabilitation
Motor control rehabilitation
Joint mobilisation and manipulation
Neural release and mobilisation
Barbell technique re-training

SPECIALTIES

Complex musculoskeletal disorders
Lower back/lumbar spine pain
Pelvic girdle pain
Thoracic pain
Adolescents
Lower limb injuries
Ankle, knee, hip pain
Chronic pain disorders
Sports injuries
Shoulder pain
Neck pain
Post-operative and injury rehabilitation
Group exercise rehab classes

CONTACT

ABOUT US

ADDRESS

Operating out of Core Fitness:

1/4 Skyline Way, Gateshead NSW 2290.

Please enter in the glass doors at the far right facing the gym and take a seat in the waiting area.

PHONE

0409 443 437

E-MAIL

cmckenziephysiotherapy@gmail.com

BOOK HERE ↓

Book Now

Privacy Policy

1. Introduction

Cameron McKenzie Physiotherapy is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our clinic, book appointments, or engage with our services. By using our services, you consent to the practices described in this policy. We are dedicated to complying with all applicable privacy laws, including the Australian Privacy Principles (APPs)under the Privacy Act 1988 (Cth) (if in Australia), and other applicable privacy regulations.

2. Information We Collect

We collect personal information from you to provide effective physiotherapy and Pilates services. The types of information we may collect include:

· 2a. Personal Details: Name, date of birth, gender, contact details (phone number, email, address)

· 2b. Health Information: Medical history, current health conditions, medications, injury details, diagnoses, treatment plans, and exercise history

· 2c. Payment Information: Credit/debit card details (through secure payment gateways), invoicing information

· 2d. Appointment Details: Appointment dates, times, cancellations, or rescheduling requests

· 2e. Other Information: Preferences regarding treatments or exercises, feedback, and any relevant concerns shared during your treatment

3. How We Collect Your Information

We collect personal information in several ways, including:

· 3a. Directly from You: When you fill out forms, make appointments, or communicate with us in person, via phone, email, or through our website

· 3b. During Treatment: As part of your physiotherapy or Pilates treatment, we collect health and medical information to tailor your treatment plan

· 3c. Online Interactions: If you use our website or online booking system, we may collect data related to your interactions with our site (e.g., IP address, browser type, and activity)

4. How We Use Your Information

We use your personal information to:

Provide you with physiotherapy, Pilates, and other related services

· Create and manage your treatment plan and schedule appointments

· Communicate with you regarding appointments, cancellations, or follow-up care

· Process payments and manage your account

· Improve our services based on feedback or surveys

· Comply with legal and regulatory obligations, including medical record keeping

· Send you marketing communications (only if you opt-in to receive them)

We do not sell or rent your personal information to third parties.

5. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

· With Your Consent: We may share your information with other healthcare professionals, such as your general practitioner, specialists, or allied health professionals, as part of coordinated care, if you have consented.

· For Billing and Insurance Claims: If you are using health insurance or Medicare to cover your treatment, we may share necessary information with your insurer, Medicare, or a third-party billing service.

· Legal Requirements: We may disclose your information when required by law or to comply with a legal process, such as a subpoena or court order.

· Service Providers: We may share information with trusted third-party service providers, such as IT providers or payment processors, who assist in delivering our services. These parties are required to maintain the confidentiality of your information.

6. Data Security

We take the security of your personal information seriously. We implement a variety of technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption of sensitive data, such as payment information
Secure storage of personal and health records
Regular security assessments and staff training on privacy practices

However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and request corrections if necessary. If you believe any information we hold about you is inaccurate, incomplete, or outdated, please contact us, and we will make the necessary updates.

To request access to your personal information, please contact us at the details provided below.

8. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

9. Marketing Communications

We may use your contact details to send you promotional material or information related to our services, such as newsletters, new treatments, special offers, or updates to our services. You can opt out of receiving marketing communications at any time by:

· Clicking "unsubscribe" in any email communication

· Contacting us directly at cmckenziephysiotherapy@gmail.com to request removal from our mailing list

10. Cookies and Tracking Technologies

When you visit our website, we may use cookies and similar technologies to enhance your user experience, analyze website traffic, and offer personalized content. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

You can adjust your browser settings to disable cookies, but this may affect the functionality of certain parts of our website.

11. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to your use of our services from the date of posting. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about how we handle your personal information or wish to exercise your rights under privacy laws, please contact us at:

Cameron McKenzie Physiotherapy

Email: cmckenziephysiotherapy@gmail.com

Address: 1/4 Skyline Way Gateshead 2290

Website: www.cameronmckenziephysiotherapy.com

Acknowledgment and Agreement:

By engaging in our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described.

Terms and Conditions

1. Introduction

By booking and attending treatments at Cameron McKenzie Physiotherapy you agree to comply with the following Terms and Conditions. These terms are designed to ensure a smooth, professional, and safe experience for all clients, staff, and practitioners.

2. Appointments

· Booking Appointments: All appointments must be scheduled in advance through our clinic’s booking system (cliniko). Clients are advised to book appointments as early as possible to secure their preferred time.

· Cancellations and Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling of appointments and classes. Late cancellations and no-shows without prior notice will be charged the full session fee. Adverse circumstances will be taken into consideration.

· Late Arrivals: If you arrive late for an appointment, the session will end at the originally scheduled time, and the full fee will still apply. To ensure the best experience, we advise arriving at least 5 minutes before your scheduled time.

3. Payment and Fees

· Payment Methods: We accept payments via credit/debit cards, EFTPOS only. Payment is due at the time of service unless otherwise agreed.

· Pricing: The cost for treatments will vary based on the service provided. The current pricing schedule can be found on our website or is available from the clinic staff. Prices may change periodically, and you will be notified in advance of any changes.

4. Clinic Policies

· Health and Safety: Our clinic follows strict health and safety protocols, including cleaning and disinfecting equipment and spaces between appointments. Please inform us of any health conditions, injuries, or changes in your physical condition prior to your session to ensure appropriate treatment.

· Client Responsibilities: Clients are responsible for following the instructions provided by the physiotherapist, including any home exercise plans. It is important to notify your therapist if you experience any pain or discomfort during the session.

· Consent to Treatment: By attending your scheduled appointment, you acknowledge and provide consent to the treatment plan discussed and agreed upon during your initial assessment. You may withdraw your consent at any time during the treatment.

5. Treatment Protocols

· Physiotherapy Treatment: Treatments may involve manual therapy, exercise prescription, joint mobilisations, dry needling, or other modalities. You will be informed of the nature of the treatment and any potential risks during your consultation.

6. Confidentiality and Privacy

· Patient Information: All personal and medical information provided to the clinic will be kept confidential and stored securely. This information will only be shared with your consent or as required by law (e.g., for insurance claims or legal obligations).

· Treatment Records: Your treatment records will be kept for a period of time as required by law, and you have the right to request access to these records upon written request.

7. Insurance and Payments

· Health Insurance: If you are claiming through private health insurance, please inform us prior to your appointment. It is your responsibility to check with your insurance provider about your coverage and any limits on your policy.

· Medicare: If you are eligible for Medicare rebates, please bring your relevant documents to your appointment. We will assist in submitting claims as required by the program, but it is your responsibility to confirm eligibility and coverage.

8. Treatment Risks

· Acknowledgment of Risks: Physiotherapy, like any healthcare service, carries inherent risks. These include, but are not limited to, temporary soreness, discomfort, or aggravation of pre-existing conditions. Every effort is made to minimize risks, and all treatments will be discussed with you prior to commencement.

· Discomfort During Sessions: If you experience any pain or discomfort during a session, please inform your physiotherapist immediately. They will adjust your treatment or modify the exercises to suit your needs.

9. Limitations of Liability

Limitation of Clinic Liability: Cameron McKenzie Physiotherapy will take all reasonable steps to provide a high standard of care, but we cannot accept liability for any loss, injury, or damage sustained during or after treatment, unless directly attributable to the negligence of clinic staff.

Client Responsibility: You acknowledge that you are responsible for your actions, choices, and the decision to participate in any exercise or therapy program. It is essential to follow the instructions of your therapist to minimize the risk of injury.

10. Termination of Services

Cameron McKenzie Physiotherapy reserves the right to terminate or refuse treatment in cases of:

· 10a. Non-compliance with treatment plans or policies.

· 10b. Verbal or physical abuse towards staff.

· 10c. Failure to attend multiple appointments without reasonable notice.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be communicated via email or posted on our website. By continuing to book or attend treatments, you accept the revised terms.